MM
Mathews M
1 reviews | Active since Aug 2015
25 Sept 2015, 21:36
Poor Customer Service
I've been trying to get information back about my account and no one seems able to help me but every time at the end of the month I keep getting overcharged please please please help me and let me know what's going on with my deactivated sim. <br> REQ:*** USD ***** querie<br> <br> *** MY ACCOUNT Query <br> <br>
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Sept 2015, 14:58Hello Mathews Maenetsa,
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused.
Kindly note the issue has been escalated accounts department team.
Regards
Nompumelelo
USD REQ:***
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused.
Kindly note the issue has been escalated accounts department team.
Regards
Nompumelelo
USD REQ:***
MTN South Africa's reply27 Sept 2015, 14:58
Official
Hello Mathews Maenetsa,
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused.
Kindly note the issue has been escalated accounts department team.
Regards
Nompumelelo
USD REQ:***
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused.
Kindly note the issue has been escalated accounts department team.
Regards
Nompumelelo
USD REQ:***