LM
LEBOGANG M
1 reviews | Active since Sept 2015
15 Sept 2015, 16:37
Poor customer service
So disappointed with MTN's customer service. Had a billing query since May and the matter is still unresolved to date! Called numerous 808 agents to follow up after each one would give an indication that the matter is escalated and feedback will be received after 48 hours.<br> <br> Lost hope and even decided to pay that overcharged account in order to change the service providers!!! The 808 call-centre is USELESS!!!
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MTN South Africa's replyOfficial
23 Sept 2015, 18:12Hello lamaud,
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply23 Sept 2015, 18:12
Official
Hello lamaud,
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,