Poor Customer service

Firstly it took me two telephone call to have the debit order sorted out. During the call I was told by a consultant MTN has no debit run for the 27th of the month, I then agreed to have a debit order loaded for the 31st of the month(to deduct a payment on the 31st August 2015).<br> <br> On the 01 September 2015, my account was not debit. I withdrew cash and paid MTN. after a sms on the same day from MTN notify me to pay proof send to MNT and received a response with a (Ref: [#***4], <br> <br> On 05 September, I discovered that my account was debit by MTN on the 03 September 2015. I phoned the call centre on 808 spoke to a gentlemen and he logged a request for a refund of the full amount (Ref: number provided was ***) and he told me that will take 5-7 working days.<br> <br> Today the 10 September I follow up with the call centre on 808, I was then told to call *** (time of call 08:25am), I spoke to an agent , she give me a response that it will take MTN 21 days to refund me which to me is unacceptable. Later she said my request was actioned 09 September 2015, a refund will be processed with no confirmation date when I will get the money.<br> <br>