POOR CUSTOMER 😕 SERVICE.

Been using MTN since I started having a phone...they don't even deserve this 1 star rating been "the 1st on the line and will be answered by the next available representative" for the past one hour now on the number *** (toll free number for insurance). I listened to their 5 waiting songs, dololo assistance. Sharon finally told me that the MTN system is currently down, she told me I need to call back at 16:30/17:00 and I told her I can't call back, she needs to schedule a callback once the system is back up.

I lost the device and followed their process to claim...3rd June 2024 I called to cancel the debit order for the lost device and claim for the device to be replaced. They continued debiting for the device I lost, when I called they said I needed to give them 30 days notice...like how are you debiting for something I no longer use, I mean where is the logic there.

The day they want to work they will have to call me back and give me a detailed call with a meaningful explanation on what's happening...for now I reversed the 2nd debit order and I don't want this battle for the coming months as am still waiting for them to replace my lost device and only continue debiting for the current device I am using only and "not the 1 I lost nor the 1 that's coming".

Zero Rating is well deserved. Happy to share the recording as well with whom it may concern. Annoyed, Unhappy Customer.