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jeremiah M
1 reviews | Active since Sept 2015
07 Sept 2015, 12:19
Poor customer service
I had my Samsung Tablet collected for repairs on 04 August 2015 and after a long wait and having to drive personally to the Allandale Walk in Repair Centre in Midrand from Soshanguve, to ensure my tablet is repaired now im still waiting for an insurance consultalt Dineo Makume tonemail me the details of my excess and banking details to effect my phone being returned to me since now it has been fixed thanx to my intervention. The call centre number doesnt work and its really frustrating to get hold of anyone at MTN insurance for assistance. I just need them to forward me the details so I can pay my excess and have my phone returned to me.
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Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 14:33Hello enaynist,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customer has already made payment for Excess due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customer has already made payment for Excess due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 14:33
Official
Hello enaynist,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customer has already made payment for Excess due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customer has already made payment for Excess due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,