Poor customer service

on 30th June i went to choose my new contract phone that is on my husbands name.. i found that theres very little help with selecting phones. but nevertheless i chose an S6 on the pamphlet.. i was told by the lady who assisted me it will be ordered and available the following monday 6th july . my number was taken so they can communicate. i went to the shop the 8thjuly and was told i was not on the list sent.so my order will come the following monday. i waited and waited no call nothe 28th july i went to mtn. stood in a line .the lady who helped me before was on the computer she looked at me said hi n carried on on the comp. i werent sure if that meant i could go to her .but i did .asked her whats happening with my phone and i was told they dont have it only the edge. so i was not called to say theres a problem .its a month n im stil waiting .and to get there and be told they will order it again after a month n theres no S6 in stock is very disheartening.. the shop is cold no proper customer service no help on the floor, no displayed phones 1 can look at to see whats new. its unbelievable..and to find out the lady who is so unfriendly that served me is manager is shocking