POOR CUSTOMER SERVICE

I HAVE SINCE TRYING TO REPORT PHONE LOST FROM FRIDAY 24-07-2015. I HAVE SPOKEN TO MORE THAN FOUR CONSULTANT AND THEY KEEP ME ON THE PHONE AND EVENTUALLY HANG UP ON ME.I HAVE BEEN PUSHED FROM PILLAR TO POST THE WHOLE WEEKEND AND TO DATE I HAVEN'T GOT HELP. CAN IT BE SO DIFFICULT TO REPORT PHONE LOST????<br> <br> ALL I NEED IS ITC NUMBER SO THAT I CAN OPEN CASE AT POLICE STATION AND BE ABLE TO CLAIM ON MY INSURANCE. <br> <br> ITS TRULY FRUSTRATING TO GET SUCH BAD SERVICE ON BIG COMPANY LIKE MTN.<br> <br> HEREIN MY IMEI NUMBER<br> <br> IMEI: ***<br> NUMBER TO BE BLOCKED: ***<br> <br> <br> CONTACT DETAILS: ***/ ***<br> <br> <br> CAN SOMEBODY JUST HELP OUT. <br> <br> SHOULD THIS ISSUE NOT BE HANDLED BY TOMORROW,I'LL TAKE THIS MATTER FURTHER TO OMBUDSMAN .<br> <br> <br> REGARDS<br> TEBELLO<br> <br> <br> <br>