VG
Vineshree G
1 reviews | Active since Dec 2018
06 Dec 2018, 21:26
Poor customer service
I received a statement to state that my account is over due, they mention when I called the Call centre it was due to some billing error. Again in December it has happened again. This is very irritating and poor customer service. I called the call centre twice today and was assured that it was resolved and I got a statement again to state my account is overdue. I want confirmation that the un-excusable error has not effected my credit record/ITC and an updated statement.
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Replies (2)
MTN South Africa's replyOfficial
07 Dec 2018, 19:05 Thank you for your post. We sincere apologized for any inconvenience incurred. Please take note the account is now with a current balance ,R 797.98. Your credit record has not been effected. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply07 Dec 2018, 19:05
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. Please take note the account is now with a current balance ,R 797.98. Your credit record has not been effected. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
VG
Vineshree G's updateReviewer Update
07 Dec 2018, 20:54Thank you very much. It is much appreciated.
VG
Vineshree G's update07 Dec 2018, 20:54
Reviewer Update
Thank you very much. It is much appreciated.