MC
Matthew C
1 reviews | Active since Jul 2018
30 Jul 2018, 09:03
poor customer service
I used to have a self-service data bundle on my contract that I cancelled in April of this year and I am still getting billed for something that I have not been using or receiving for the last 3 months.
Every time I contact customer care ( which has been 5 times since i cancelled the bundle) they say they will fix the problem and refund me but nothing comes of it. today I call again and the phone call gets dropped on me.
I have been a loyal customer for the past 7 years and have never had so much problems
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MTN South Africa's replyOfficial
31 Jul 2018, 09:11Thank you for your post.
We sincere apologized for any inconvenience incurred.
Cell number ***:
We do pick up that the 1GB data was used.
Data volume used in April 2018= 4.134GB
Data volume used in May 2018=2.978GB
Kindly note that in the month of June 2018 their was usage from the 1GB bundle and in July u were not provisioned.
The credit amount of R450.92 has been approved and will reflect on the account.
The 1GB data self help service was removed and their will be no billing for the August month invoice.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply31 Jul 2018, 09:11
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Cell number ***:
We do pick up that the 1GB data was used.
Data volume used in April 2018= 4.134GB
Data volume used in May 2018=2.978GB
Kindly note that in the month of June 2018 their was usage from the 1GB bundle and in July u were not provisioned.
The credit amount of R450.92 has been approved and will reflect on the account.
The 1GB data self help service was removed and their will be no billing for the August month invoice.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,