Poor customer service
Been waiting for 2 hours and still waiting at Eastgate mall to complete upgrade. In store service great but MTN customer service that must approve upgrade does not have clue what is required, bad bad customer service.
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Replies (2)
MTN South Africa's replyOfficial
10 May 2018, 10:42Dear Willie,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note our records indicate that the upgrade has been processed and completed.
See below.
***
Wandisile @***......dc 436308
early upgrade *** - Approved
***********
Package: Sky Lite 3G + 2G @ R1699 x 24months
Device; Samsung S9 + G960F
IMEI# ***
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 May 2018, 10:42
Official
Dear Willie,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note our records indicate that the upgrade has been processed and completed.
See below.
***
Wandisile @***......dc 436308
early upgrade *** - Approved
***********
Package: Sky Lite 3G + 2G @ R1699 x 24months
Device; Samsung S9 + G960F
IMEI# ***
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
10 May 2018, 10:48After 2 hours was done. But still no msg from mtn to inform me that it is nou active on new pacakege as i am still on old package. When will this be activated on my account
's update10 May 2018, 10:48
Reviewer Update
After 2 hours was done. But still no msg from mtn to inform me that it is nou active on new pacakege as i am still on old package. When will this be activated on my account