SJ
Simone J
1 reviews | Active since May 2018
07 May 2018, 15:24
Poor customer service
I have been to the MTN store on Dayan road app**** for an upgrade on my contract on Friday 4 May at about 9am. I was assisted by one of the ladies in the branch the contract upgrade was approved but the other line was sent for a review. I was told that the 2nd line would be approved during the course of the day and that the consultant would get back to me. Since Friday I did not receive any call from the store.I visited the branch again om saturday and was told its still in process I had to call many times to try and find out how far they are with the process but I was told that i will be contacted.it is now the 7th of May and still no respond! I called early this morning again I was informed that it will be escalated and I would get a call and all would be sorted but still no response the MTN staff are too relaxed and make promised they can't live up to.. for the "Bozza Network" please POOR CUSTOMER SERVICE
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MTN South Africa's replyOfficial
08 May 2018, 23:04Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note when checked the status now this is still in processing of which an urgent ticket has been logged to assist in having the application finalized to then complete the sale.
Once done the store will be advised for collection to be done.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply08 May 2018, 23:04
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note when checked the status now this is still in processing of which an urgent ticket has been logged to assist in having the application finalized to then complete the sale.
Once done the store will be advised for collection to be done.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,