AM
Ayanda M
1 reviews | Active since Sept 2014
30 Apr 2018, 14:06
Poor Customer Service
How difficult can it be to cancel a cellphone contract. I have completed the 24-months and yet I still have to be subjected to waiting with annoying for a "Retentions" for 20 mins on three different calls to cancel my contract.
I do wish to retain my contract nor wish to be coerced to do so. It should not be this difficult to cancel something. My experience with MTN these past two years has been a nightmare and even if I had the slightest bit of hesitance in discontinuing my relationship with you it had been seriously servered.
Please cancel my contract with immediate effect. If there are any outstanding payments left I will pay them. If I require the services of a Retentions agent get them to call me because I will not be calling again.
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MTN South Africa's replyOfficial
02 May 2018, 08:33Thank you for your post.
We sincerely apologise for the inconvenience caused with regards to cancelling your contract. We completely understand the frustration it causes.
We tried to contact you on your contract number retrieved using your ID number, *** @ 08:08, 08:12 and 05:16 and left a message.
For us to effectively assist you with this matter, Please give me more details on your complaint together with your mobile number you have with MTN. Send it to: *** .
Would you want to keep it as a prepaid number?
Warm regards,
Eunice
Complaint analyst.
Best regards,
MTN South Africa's reply02 May 2018, 08:33
Official
Thank you for your post.
We sincerely apologise for the inconvenience caused with regards to cancelling your contract. We completely understand the frustration it causes.
We tried to contact you on your contract number retrieved using your ID number, *** @ 08:08, 08:12 and 05:16 and left a message.
For us to effectively assist you with this matter, Please give me more details on your complaint together with your mobile number you have with MTN. Send it to: *** .
Would you want to keep it as a prepaid number?
Warm regards,
Eunice
Complaint analyst.
Best regards,