HJ
Hitesh J
1 reviews | Active since Apr 2018
08 Apr 2018, 15:21
Poor customer service
Very poor customer service from shop M075 at the mall of the south. 2 weeks to sort out a new contract and now the port from Vodacom to MTN does not work. Manager (Lutendo) does not seem to be bothered. Will definatly go back to Vodacom.
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Replies (1)
MTN South Africa's replyOfficial
12 Apr 2018, 18:38Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We glad to hear that the porting went through successfully, it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Apr 2018, 18:38
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We glad to hear that the porting went through successfully, it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,