Poor customer service

So finally after a few 48 hours has passed I got confirmation that my account has been cancelled. Thank you for the feedback. Seems like one can only get feedback on this platform. Although I would've prefered a call to show how you relly appreciate your customers, but none the less. The account is still handed over for debt collection to MBD. Can that be rectified please and make sure that you update my credit profile. Do you realise if you had call me I wouldn't have to write another review. Just so you know. Customer Service is about doing it right the first time. Let's see how fast you can resolve this issue.