Poor customer service

12 December 2017 Credit controller contacted me to pay my account which was on Legal after I had closed my account 2 month ago.

15 December 2017 I paid off the outstanding amount and requested confirmation that my account is not having any outstanding amounts and has moved out of Legal.

08 February 2018 Found that my number is still with Legal without any reason and I requested clarity.

23 February 2018 1st Consultant: Followed up and Legal still not yet attended to my query. Consultant was rude and I told her that she was rude and said "OK". I asked for her name and reference number and she provided me with them and still with rude tone. I was denied access to supervisor nor Legal representative.

2nd Consultant: I called again after few minutes and found well mannered consultant and I was asked to provide evidence that my account is actually moved from legal so I can be assisted and I immediately sent through the evidence.

3rd Consultant: I called to follow up so I can get a response from second consultant if she received my query and has actioned it. Unfortunately I was denied access to the helping 2nd consultant before I could provide my security details. I provided security details and again did explained myself query and still failed to get assistance and was told to expect feedback after 32 hour.