EC
Eleanor C
1 reviews | Active since Oct 2015
16 Feb 2018, 11:08
Poor customer service
I called the customer care and was told my account was with legal. And that an email would be send to legal to contact me back. After a month no response from legal. I eventually send an email. All I get is automatic responses that my email has been received and feedback would be provided in 48 hours. A week has passed no response. And I have obviously called and emailed in between and yet no assistance . The one time I got help I was told by Sonia that MTN don't need me. So much for "brighten up my day" as they would say when answering the phone. I just want to know how can I cancel my contract now that I know they don't need me. And whyis my account still handed over to MBD as I've settled the arrears
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Feb 2018, 08:26Thank you for your post.
We sincere apologized for any inconvenience incurred.
No account details provided for assistance with the complaint.
We have tried to contact you 2x on cell *** no response leave a voice message.
Please assist us with the account details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply19 Feb 2018, 08:26
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
No account details provided for assistance with the complaint.
We have tried to contact you 2x on cell *** no response leave a voice message.
Please assist us with the account details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
EC
Eleanor C's updateReviewer Update
19 Feb 2018, 12:59Account number:A ********** _ contract number: ********** 045
EC
Eleanor C's update19 Feb 2018, 12:59
Reviewer Update
Account number:A ********** _ contract number: ********** 045
EC
Eleanor C's updateReviewer Update
20 Feb 2018, 17:06Yes another automated response from you but not feedback on the actual query. And when I called 808, guess what. I sopke to Thuli. Who asked me some stupid question. Telling me I don't understand English, and end up dropping the phone while I'm talking. How's tgat for brighting up my day. Congratulations MTN on educating your staff about customer service. If you dare bill me for this month, you'll have to deal with the ombudsman and that is no threat.
EC
Eleanor C's update20 Feb 2018, 17:06
Reviewer Update
Yes another automated response from you but not feedback on the actual query. And when I called 808, guess what. I sopke to Thuli. Who asked me some stupid question. Telling me I don't understand English, and end up dropping the phone while I'm talking. How's tgat for brighting up my day. Congratulations MTN on educating your staff about customer service. If you dare bill me for this month, you'll have to deal with the ombudsman and that is no threat.