1 reviews | Active since Dec 2013
Poor customer service
After writing about my ordeal of 6 months with MTN,Miss Alice Van der Merwe responded telling me that they have sent a request to the good for nothing Online team who have put me through hell all these months in the meantime they continue deducting money from my account. I am tired of these useless escalations, all I need is someone who knows what MTN paying them to do.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation i have engaged the online team with regards to the complaint and awaiting for their feedback will contact you again tomorrow before end of business to do follow up.
Regards
Mike Ramaboka
Complaints management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation i have engaged the online team with regards to the complaint and awaiting for their feedback will contact you again tomorrow before end of business to do follow up.
Regards
Mike Ramaboka
Complaints management Team
Best regards,