Poor customer service

I have app**** for a new contract Monday, 29 Nov 2021. Customer Support phoned me a few minutes later to help with the online application. Once done, I was told that I would receive and sms to say if it was successful. I received and sms saying they needed some documents and that a Sales Agent would be in touch. Nobody phoned me. I tried phoning 083135, but there is no option to speak to a consultant and the self help options doesn't direct you to anything contract related if you are not with Mtn already. Yesterday, 30 Nov I sent an email to customer service asking where I need to send the documents to, I got a response 8 hours later and immediately rep**** with the reference number for the application. It is now 15 hours later and still no response. I am therefor cancelling my application. Your customer service is really lacking.