sG
stephen G
1 reviews | Active since Dec 2017
29 Dec 2017, 19:56
poor customer service
i booked in my phone for the 3rd time now havent got any feed back to whats going on with it phoning customer service came aross consulants lieing telling me my phone was ready all to find out the phone hasnt been fixed yet phoned in again to check on the phone found out the consultant was liening about her identity i was told the supervisor was going to get back to me but no1 did im so ****ed with mtn poor customer service havent had a phone for a whole month i just feel like taking this matter further and cancelling this whole contract because no1 was helpful no1 could assist me .
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Replies (2)
MTN South Africa's replyOfficial
02 Jan 2018, 13:52Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional Manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply02 Jan 2018, 13:52
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional Manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
sG
stephen G's updateReviewer Update
02 Jan 2018, 14:05hi there thanks for response i just want this situation sorted out as soon as possible please and get back to me .....bec i cant pay for something thats in repairs
sG
stephen G's update02 Jan 2018, 14:05
Reviewer Update
hi there thanks for response i just want this situation sorted out as soon as possible please and get back to me .....bec i cant pay for something thats in repairs