Poor Customer Service

Good day,

Trust and hope you are keeping well. The email below refers.

I am UTTERLY disgusted in MTN. It is absolutely the worse service provider I have encountered. I have not received any communication from MTN at all with regards to the phone, where it is, is the repair complete, when and where it can be collected...NOTHING. My phone was booked in for screen replacement on the 20/10/2017 at MTN Mafikeng Mall. I been to the store so many times (I lot count) to check on the progress only to be told I must call MTN Repair Center on ********** 349. When I called I was told the phone has never been booked in for repairs. I then went back to MTN store to inform them. They too could not trace the whereabouts of my phone. I spent 3 hours in the store while they tried to call the courier company to find out where the device is. This is highly unacceptable and outrageous. I was told by the MTN store lady (Mickey) that the repair takes 21 working days. I demand answers. The whole country is falling down because of bad customer service we receive from companies like MTN. I had to run after the store staff and constantly follow up and still they could not tell me anything, to put the cherry on top of the cake, they returned my patience with bad attitude and no one is will to try and rectify the situation. after emailing customer care , still nothing... I was told maliciously by Mickey at the Mafikeng store "talk to my manager, like I said, we are done"….. still nothing... it have been over a month now... I am paying every month for....NOTHING !!!!.your customer care does not care, you shift the blame and do not solve a problem or offer a solution to a problem. Today the store manager refused to talk to me. If MTN Cannot find my phone, why cant they replace it with a new one? I demand Answers.

Regards Omphile Galeng