1 reviews | Active since Dec 2017
Poor customer service
MTN Trade Route Mall: horrible customer service. No communication s****s regarding their customers. Instead of making sure the products they sell are on point they instead send you from pillar to post. Even worse when you try to call the store. Your call will only get attended after the 10th attempt.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Trade route Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Trade route Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,