1 reviews | Active since Jun 2012
Poor customer service
i went into the Ottery Hyper branch to buy a cellphone between 4.30pm and 5pm yesterday. I had to approach the sales lady(no one helped me). She was extremely unenthusiastic towards me as I asked her for the various prices. She then pointed me to a magazine and told me I would find pricing in there. I reluctantly took the mag as I could see she did not want to help me anymore and when I got home and opened it I saw that there were only contract prices inside. F.F.S!! Please replace your so called staff with people who actually want to work and not who use these positions as a last resort. There are 1000s' of willing people out there. The ones you have in Ottery branch are lazy!!!!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Ottery Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Ottery Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,