PS
Pauline S
1 reviews | Active since Sept 2017
22 Sept 2017, 13:07
Poor Customer Service
I am tired of calling MTN's customer service now, I have been doing so since May 2017, to date my billing issue remains unresolved. Every time I call the consultant promise to get my issue resolved. I have given up.
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Replies (2)
MTN South Africa's replyOfficial
26 Sept 2017, 20:57Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply26 Sept 2017, 20:57
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
PS
Pauline S's updateReviewer Update
28 Sept 2017, 09:53Kabelo,
I have been waiting for you to contact me since May this year, my service has been suspended, and every month a bill gets issued.
PS
Pauline S's update28 Sept 2017, 09:53
Reviewer Update
Kabelo,
I have been waiting for you to contact me since May this year, my service has been suspended, and every month a bill gets issued.