POOR CUSTOMER SERVICE

SO WE APP**** FOR A CELLPHONE CONTRACT IN THE MTN RIVERSIDE OUTLET, WHEN WE WERE APPROVED WE HAD TO WAIT FOR AVAILABILITY OF THE GADGET WHICH IS THE SAMSUNG S6 EDGE WE APP**** IN FEBRUARY TO DATE WE STILL HAVE NOT HEARD ANYTHING FROM MTN, IN ATTEMPT TO RESOLVE THE MATTER WE WERE TOLD TO CONSISTENTLY MAKE FOLLOW UP WHICH DOES NOT MAKE SENSE TO ME AS THE STAFF HAS OUR CONTACT DETAILS A MERE PHONE CALL TO SAY YOUR GADGET HAS ARRIVED WOULD MAKE THINGS SIMPLE, WITH ALL THAT NOW WE ARE FORCED TO GO FOR THE S6 I MEAN WHAT HAPPENED TO FREEDOM OF CHOICE, THE RECENT EXCUSE IS THE BRANCH DOESNT HAVE A MANAGER THUS WE CANNOT ESCALATE THIS MATTER TO ANYONE AND THEY ARE CURRENTLY ON STRIKE, WHAT HAPPENED TO EMPLOYING PEOPLE WHO ACTUALLY WANT TO DO THEIR JOB AND TRY BY ALL MEANS TO KEEP CUSTOMERS HAPPY, AT THE RATE THAT THIS YOUNG MAN IS CONDUCTING HIMSELF AT HIS WORKPLACE THE ONLY CLIENT HE WILL HAE IS HIMSELF.