Poor Customer Service

I contacted your sales dep on 22/05/2023 and spoke to Nqobile for a new contract as the device I'm looking for not available in stores, except online or through your call centre. I must say that your service has gone from worse to terrible, I can't even explain. After sending all the supporting docs to this lady email address provided, she can't even acknowledge the customer emails, despite sending her follow ups emails. I contacted your sales dep this afternoon and after my call was transferred from one department to another without any resolution, until I was advised that your vetting department is awaiting for the application supporting docs. Clearly this lady kept my sent documents with her. If you can go back to the history of my contracts records, you will notice that from 5 active contracts I haven't been upgrading or renewing my contract with mtn due to your Agents poor service received. The 4th contracts recently been canceled end April and only 3 active contracts left with you. If this is your customer service standard your employees signed for, surely you are face with a huge challenge and your customers based must be drastically going backwards as no customer can stand for this kind of terrible service. Your competitors are increasing their customers base , while your employees aren't taking their job seriously and thinking that they are doing customers favors by providing this low level service.

I have sent your complaint and customer care service to cancel this application as I have no time to waste and following up on your Agent who doesn't even respond to emails.