Poor customer service

I need help, I took contract with MTN for both the phone and data last year November. I called in on the 25th October to find out how much I have to pay if I want to cancel and the guy advised me of the amount. He went on to say he can put me on a lower package which was a lie, he canceled my contract and did not mention that he will be putting me on a new contract of sim only deal and I had to pay full amount of the phone that was remaining R6 279.06 which I don't have and he did not advise of.

Fine they went through my contract and advised that I am liable to pay the amount and I can do payment arrangement. I called in this morning to do payment arrangement and I was told that only once off payment can be done and not in installments, to do installments I should speak with the Credit department which was closed at 7:30AM. I called in again at 13:00 and I spoke to Hlumisa Nkomana who really explained clearly that there are 3 options of payment arrangement and I can take the monthly one till to 6 months if I want to, but I asked him to first transfer me to cancelation to find out if I can cancel my sim package and do the arrangements to pay after which I was told my account is with collections and I cannot cancel before making payments.

I asked to be transferred back to Hlomisa which I was told he cannot do that but will transfer to customer care. I got to customer service and I spoke to the other lady which I asked to be transferred to Hpomisa and she advised that she is also in customer service and cannot transfer, she will assist me.

I told her I need to do payments for 6 months but she made an arrangement for a once off payment on the 31st she also advised that she cannot do the 6 months payment arrangement. I am not happy with the service I got from MTN. I want to make payments for 6 months and also cancel the contract I have with them. Poor service and the staff needs training.