POOR CUSTOMER SERVICE

MTN HAS ZERO EFFICIENCY BUT VERY QUICK TO SEND EMAILS WITH STATEMENTS. I PAID MY ACCOUNT ON TIME MONTH END AND ALSO TOOK IT UPON MYSELF TO SEND THEM THE PROOF OF PAYMENT. TODAY I GET AN EMAIL STATING THAT THE VERY SAME AMOUNT I PAID IS STILL OUTSTANDING FOR THIS MONTH. HOW?

YOU CANT GET A HOLD OF THEM TELEPHONICALLY WHICH IS EVEN FRUSTRATING, AS FOR THEIR WATSAPP APP EVEN A TODDLER WOULD GET FRUSTRATED WITH THE AUTOMATED RESPONSES THAT JUST IS JUST BULL. WHY DO YOU NOT HAVE ACTIVE AGENTS ON THE APP WHO RESPOND TO THE QUERY THAT THE CLIENT HAS INSTEAD OF THE NONSENSE THAT IS ACTUALLY BEING FED US.

HOW DO YOU STILL WANT TO CHARGE ME FOR WHAT I HAVE ALREADY PAID???!!

YOUR SERVICE IS NONSENSE & THE FACT THAT WE CANNOT GET IN CONTACT WITH EVEN ONE PERSON IS PLAIN DISRESPECTFUL FROM YOUR SIDE TO US AS CLIENTS.

THE SAME ENERGY YOU PUT INTO STATEMENTS YOU MUST PUT TWICE AS MORE TO CUSTOMER CARE!!