1 reviews | Active since Aug 2010
Poor customer service
<p>Bought a new phone on Saturday 29 July at MTN Waterstone Store and only started using phone late Sunday afternoon and noticed that a section of the phone screen was unresponsive. I went back on Monday morning at 8:30 before my customer meetings started to have somebody at MTN confirm if there is a issue. </p> <p> </p> <p>There was 3 staff in the shop including the manager. I tried getting their attention but they ignored me so I persisted until the manager came to the door. I explained to her the issue but she was uninterested and said she can't allow me into the shop until 9. I asked if she can allow 1 of her staff to come out and look at my phone to confirm if there is a problem. She said no and turned away and left and ignored me further. </p> <p> </p> <p>That was the worse customer experience I have ever encountered and hope that is not the norm. </p> <p> </p>
Dear Luther
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly complete the OBF form here https://goo.gl/Kc4SX5 and take it to your nearest MTN Service Centre whereby they will be help you with the process of exchanging the device provided the device has not physically damaged.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Luther
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly complete the OBF form here https://goo.gl/Kc4SX5 and take it to your nearest MTN Service Centre whereby they will be help you with the process of exchanging the device provided the device has not physically damaged.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,