Poor customer service

<p>I took my handset to the MTN Ottery branch to have it sent away for repairs on April 17th. It's June 3rd and I'm still waiting. There was a problem with the IMEI numbers not corresponding so the device was sent back to the store. It's more than a month and a half now and I don't think repairs are supposed to take this long. Most of the time when you call the store there's no answer and they don't keep you updated or communicate with you. I lodged a complaint on the MTN website about 3 weeks ago and no response. I called customer service to lodge a complaint and I was told the manager will give me a call and I'm still waiting. The service I'm getting from Mtn is very poor and very unacceptable as customer service is supposed to be their first priority.</p>