poor customer service

dear mtn<br> I can not believe that i am compelled to complain about poor service again. MTN has prooven that only *********** service people are hired with no education backround. I called your client service line and waited on the line for more than an hour with some lines getting dropped in my ear. I eventually found someone who sounded like she did not even want to work on the line. The lady who i did not get the name could not even assist me as i wanted to know why my premium for cell phone contract went up and that i wanted to cancel the contract. she gave me a reference number and said the cancellation department will call me. I have since waited for the call for more than 2 weeks. in the 2 weeks i tried to call client service but never been able to go through. MTN I am truely diagusted by your level of incompetence. my so called reference number is *** - why give reference number if you are not going to make a follow up. i need to cancell that contract before the 20th of this month but with all this nonsensense i am gonna have to pay again for mediocre service. SIES!<br> disgusted customer