Poor customer service

I am extremely disappointed with MTN’s handling of my month-to-month internet contract. I made a payment on the 20th of May. I accidentally paid into my old MTN account, which was an honest mistake – but MTN failed to notify me that the payment was misallocated or that my account was in arrears.

I only found out on the 2nd of June when my internet was disconnected. I called customer service, and that’s when I was told the payment went to the old account. No one contacted me, no warnings were issued, and I received no communication to alert me to the issue before cutting off my service.

What’s even more frustrating is that on the 1st of June, I received an SMS from MTN confirming that my services had been re-provisioned, which led me to believe everything was in order.

I had to make a second payment on the 6th of June, which MTN confirmed they received – yet my internet is still not restored. I’ve paid twice, and I’m left with no service and no resolution. This level of negligence and poor communication is unacceptable.

MTN, please take accountability and fix this issue. I have paid, and I deserve the service I’m being charged for.