1 reviews | Active since Sept 2015
poor customer service
<p>Im totally dissapointed and disgusted about the level of service MTN dishes out to their customers clearly they dont need any new Business . I app**** for a contract in December at MTN Coastlands for a J1 mini and a Tab 3 and there was no stock i was told i will recieve a phone call when theres stock available ..a amonth has pass by no update and the number i was given to call just does not work . So today i went to the store MTN Coastlands and waited for an hour to be assisted by Paddy which i find very ridiculous only to be told theres no stock it has been discontinued .The level of service at MTN is terrible why have something on your catalogue and discontinue it really who is fooling ? Word of mouth is a very powerful marketing tool and at this moment theres nothing i can say good.</p>
Good day Lindelwa,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that we have sent a request to our Sales Supervisory team to please contact you on the 072***350 number that you have provided in this post and assist with the sales process.
The contract package that you wanted has not been discontinued as it is available on our February Y'ello trader. We would like to sincerely apologise for the incorrect information you had received at the MTN Store you visited; the matter will be escalated accordingly.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Tshepo M
REQ:***
Best regards,
Good day Lindelwa,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that we have sent a request to our Sales Supervisory team to please contact you on the 072***350 number that you have provided in this post and assist with the sales process.
The contract package that you wanted has not been discontinued as it is available on our February Y'ello trader. We would like to sincerely apologise for the incorrect information you had received at the MTN Store you visited; the matter will be escalated accordingly.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Tshepo M
REQ:***
Best regards,