KM
Kefilwe M
1 reviews | Active since Apr 2015
01 Apr 2015, 13:27
Poor Customer Service
I am truly shocked by the poor and lack of customer service from MTN. Especially when I have been a loyal customer for over 10 years.<br> <br> I sent my first complaint on the 27/03/2015 and I got a \standard response"on the same day from Themba Hamnca.<br> I sent another e-mail on the same day with my dissatisfaction and questions - my e-mail was read but no response. I sent a follow up e-mail on the 28/03/2015 - the e-mail was once again read but ignored.<br> <br> Please let me know if you have better customers that deserve your good customer service?<br> <br> I will not accept to be treated like that. For the record"
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MTN South Africa's replyOfficial
23 Apr 2015, 16:19Hello Time13,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your query on account A*** as been addressed by the relevant department as on eGain #***.
We hope that we can restore your faith in us.
Regards;
Nosipho
# ***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your query on account A*** as been addressed by the relevant department as on eGain #***.
We hope that we can restore your faith in us.
Regards;
Nosipho
# ***
Best regards,
MTN South Africa's reply23 Apr 2015, 16:19
Official
Hello Time13,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your query on account A*** as been addressed by the relevant department as on eGain #***.
We hope that we can restore your faith in us.
Regards;
Nosipho
# ***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your query on account A*** as been addressed by the relevant department as on eGain #***.
We hope that we can restore your faith in us.
Regards;
Nosipho
# ***
Best regards,