POOR CUSTOMER SERVICE

<p>I am very frustrated that my application has been expired. And this is merely because you guys are a bunch of confused people. Apparently my identity copy is not clear enough, which is acceptable but I did not make the copy!!!! I was contacted by the sales rep and he requested a colour copy which I sent to him a few days later due to me being away from work. I was then contacted a day later to tell me me that the application expired. Firstly I used the same identity document to buy my house, car & many other items so I cannnot understand why this is such a issue for a contract. I had been a loyal Vodacom customer for many years and decided to give MTN a try because of the special they were running. I am so disappointed that this is the service I got from a so called reputable company like MTN. The consultant did not help one bit or even refer me to his superior or even apologise. I don't know how you guys operate but it is shoddy.</p> <p>I'd rather give another tele-communications company a try than use MTN. Remember that no person or company is indispensible. </p>