Poor customer service

Item: MTN South Africa
Rating: 1
Author: Vanishree M

<p>My debit order went off at the end of October for the full amount as per my old contract agreement. I then received a statement with the new contract amount. I then sent an e-mail to ********** and i got a read receipt but no response. I then sent a follow up e-mail for feedback and got another read receipt but no feedback. How long does it take for someone to contact you to provide an explanation for the different amounts that i was invoiced and the amount that I paid. Clearly customers are not taken seriously. My initial mail was sent on the 2nd of November. Please can someone respond to my e-mail. </p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

17 Nov 2016, 16:08

Good Day ,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount debited on the 31 October 2016 was for the invoice that finalized on the 20 September 2016. Your upgrade was done on the 08 October 2016 and the first invoice finalized on the 20 October 2016 which was the amount you saw on your statement. This amount will be debited on the 30 November 2016 as you are debited a month behind.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

MTN South Africa's reply17 Nov 2016, 16:08

Official

Good Day ,

Thank you for bringing this matter to our attention.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

Poor customer service

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