1 reviews | Active since Sept 2016
Poor customer service
<p>I would like to complain about poor customer service from MTN call centre. I called in to perfom a sim swap since my phone was ****** but then I was told the system was offline and I had to call back about 3 times more and still nothing has been resolved. As soon as I get someone to assist me, I am porting my number to Vodacom. </p>
Good afternoon Mr Lucky Chigwada
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling the number provided and there was no respose.
Our system had an issue with processing the sim swap. Please try and call us again and we will gladly assist with the sim swap.
Call us with a new sim card that has not been active for more than 24 hours, not previously used or loaded with airtime.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Lungi
REQ:***
Best regards,
Good afternoon Mr Lucky Chigwada
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling the number provided and there was no respose.
Our system had an issue with processing the sim swap. Please try and call us again and we will gladly assist with the sim swap.
Call us with a new sim card that has not been active for more than 24 hours, not previously used or loaded with airtime.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Lungi
REQ:***
Best regards,
Good afternoon Mr Lucky Chigwada
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling the number provided and there was no respose.
Our system had an issue with processing the sim swap. Please try and call us again and we will gladly assist with the sim swap.
Call us with a new sim card that has not been active for more than 24 hours, not previously used or loaded with airtime.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Lungi
REQ:***
Best regards,
Good afternoon Mr Lucky Chigwada
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling the number provided and there was no respose.
Our system had an issue with processing the sim swap. Please try and call us again and we will gladly assist with the sim swap.
Call us with a new sim card that has not been active for more than 24 hours, not previously used or loaded with airtime.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Lungi
REQ:***
Best regards,