Poor Customer Service.

Hi, Today i called MTN for the 3rd time in 4 days at 11am. Finally after getting through to a consultant. She tells me that i should be patient as some customers wait for an hour sometimes. As she was verifying my details i am not sure if she cut the call or the call dropped. She had my number on screen and did not call back. i have been a customer of MTN for 18 years with the same number. Their service is gone so terrible.