POOR CUSTOMER RELATIONS

On the 13 October 2018 i loaded R90 airtime on my cellphone and purchased data to the value of R45, however less than two minutes later R39.85 worth of data disappeared without making a single call.

Then on the 15 October 2018 at around 09h00 i called MTN customer care in an effort to understand why my airtime disappeared and to be refunded but got very poor customer relations service from MTN customer care agent by the name of Mfundo. She (Mfundo) seemed unwilling to resolve my query and was not courteous to a point where she even dropped my call without any resolution or escalation.