Poor customer management

*** was deactivated without my knowledge despite having activities... I have requested them 5 days of that number being deactivated to reactivate it back and one customer consultant advised me that the number has been reactivated and should switch off my phone and wait for 10min and it will work. I followed the instructions as told and my number still not working. When I follow up, another one told me that my number has been deactivated and given to a new user which I find it bazzaire as when I call that number takes me to voice mail.

I currently have an emergency and my wall has collapsed during rainy days and that number is linked to all my insurances and banks where I receive OTPs .I need your intervention in getting this number back ASAP. My insurances cant reach me and am struggling to get my claims approved to get the wall fixed.