POOR CUSTOMER EXPERINCE BY Thabiso Malinga

I called Client/Customer service and spoke to Thabiso Malinga. The guy has no customer sympathy whatsoever, he was so rude that he couldnt answer my question, all he did was to keep quiet. Imagine the customer is fuming because MTN provided poor service by double debting my account. I have a set date if debit order that was agreed upon between me and MTN but no they decided to debit on the date of their choice. I asked for my concerns to be escalated, not sure if Thabiso did, he said they will come back to me within 3-5 working days. I work with customers myself and escalation TAT is/should be less than 24 hours. Whats worse about Thabiso Malinga is that he pushed me back to the queue without even resolving my issue nor escalating the matter. What a poor service .