1 reviews | Active since Jul 2016
Poor Customer Experience - Over 2 Years and waiting for answers on Fibre query
<p>MTN has been nothing short of poor in customer service. </p> <p> </p> <p>From the 7th of April 2015 there has been answers on Fibre queries on a fibre installation in Featherbrooke Estate where MTN have laid fibre to home infrastructure.</p> <p> </p> <p>We have asked countless number of times for some answers and still nothing from MTN. </p> <p> </p> <p>I would personally like to name the individuals at MTN responsible for poor customer service and would like to also get this resolved ASAP.</p> <p>Karen van der Merwe <br ********** ********** ********** ********** ********** ********** <p> </p> <p>This matter has gone beyond resonable resolution times. All we are asking for is answers so that we can commence with installation. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike