poor customer care/ service

I'm so angry with mtn coz it takes so much time to resolve small issues I took an extra sim & data package coz my current package is too small & 2 months the data was not loaded as per agreement last month it was sorted out quick & fast this time around it's 1 person then another & another it seems it takes 10 different people to solve the problems it is so frustrating & time consuming dealing plain down idiots who keep on saying issues have been escalated & once you get a reply all say same thing for more info call the customer service & they give u a totally different story how can 10 person fix the issue if all not on same page MTN please get people who knows their line of duty b4 employing idiots who should be working in woolies wrapping eggs instead of customer care coz u can't pin point 1person coz replies are always different persons please get your house in order coz I've been a loyal customer for many years & was never in arrears or late payments plain down catch a wake up