Poor Customer Care service

Hi

I paid my account a week ago, as my services were suspended. I had waited about four hours for the services to be activated and nothing happened. I, then proceeded to call MTN customer care, which the they then transferred me to the legal team, which they had stated that it would take seven working days to reactivate my account. On this seventh day, which happens to be today, still my services weren’t reactivated. I called again today to find out were the problem is, only to find out that no one even bothered to enter on the system for my services to be reactivated. Now I have to wait another seven working days before services for the WiFi are restored.

To top that off, the first agent kept quiet for a good 10mins and sent a review for me to rate a service I didn’t even get.