RB
Rene B
1 reviews | Active since Mar 2013
11 Dec 2018, 11:47
Poor customer care from MTN
Upgraded my mobile on 1 October 2018 and received Samsung memory card with it. Few days later discovered the memory card is faulty and took it back to MTN Kolonnade. After various enquiries and complaint to MTN customer care, I still have no memory card 2 months later!! The store manager, Belinda, blames Samsung and are full of excuses. I have a contract with MTN and not with Samsung! Poor customer care!!!!!
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MTN South Africa's replyOfficial
12 Dec 2018, 09:59 Good day Rene
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I spoke to Belinda at the store, she advised Samsung will deliver a memory card to store this week and they will contact you for pickup..
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I spoke to Belinda at the store, she advised Samsung will deliver a memory card to store this week and they will contact you for pickup..
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply12 Dec 2018, 09:59
Official
Good day Rene
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I spoke to Belinda at the store, she advised Samsung will deliver a memory card to store this week and they will contact you for pickup..
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I spoke to Belinda at the store, she advised Samsung will deliver a memory card to store this week and they will contact you for pickup..
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,