Poor Customer Care

Have been on contract with Mtn from 2010, and recently been forced to requesr conversion of my line to a prepaid because I could not upgrade because I am on ZEP permit.

Yesterday I bought Black Friday special of 10GB + 10GB Night bundle for just R119 valid for 30 days. This morning all the data disappeared, I raised a query which spent more than 30 mins between prepaid division and contact division with no-one knowing what is happening. I had.to cut the phone after spending about 20 mins on hold. I then figured out that my line is on prepaid from today, and my issue is the data bought yesterday cannot just disappear. MTN needs to com3 up up with a better way of managing transitions. Unfortunately I could not be transferred to a manager or supevisor