1 reviews | Active since Apr 2012
Poor Coverage but even worse total lack of communication
<p>Both my longstanding contract numbers with MTN have the same issue with large number of dropped calls and poor area coverage this was logged in August with their so called coverage desk *** with weekly attempts to get answers only to be told it is escalated to this to that.... Unable to secure supervisors number and complete and total lack of any attempt to resolve or at least elaborate on problem......As I am not planning to move my Home and office anytime soon perhaps moving away from them is the only sollution. Retentions please get in touch I have mailed ********** you and waiting. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***