DR
Danie R
1 reviews | Active since Jul 2015
22 Oct 2015, 10:12
Poor coverage and service
Hi, I have lodged calls regarding poor and intermittent coverage with your coverage team, #***7 & #***1, early Sep 2015 and the only response was from the agent, no feedback, no improvement. I have escalated both calls through your customer care service system, again no response. The coverage used to be good in both areas, but is so poor that MTN cannot be used for business purposes. Can you get someone to at least provide feedback?
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Replies (2)
MTN South Africa's replyOfficial
24 Oct 2015, 09:50Hello danikalr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply24 Oct 2015, 09:50
Official
Hello danikalr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
DR
Danie R's updateReviewer Update
30 Jan 2017, 13:33It is more than a year later, still no response, call, improvement or anything from MTN despite the assurances given - Well done MTN!!!
DR
Danie R's update30 Jan 2017, 13:33
Reviewer Update
It is more than a year later, still no response, call, improvement or anything from MTN despite the assurances given - Well done MTN!!!