GH
George H
1 reviews | Active since Aug 2019
26 Aug 2019, 17:44
Poor contract upgrade service
Upgraded on 15 Aug 2019,still waiting for my phone to arrive. Logged a complaint twice with MTN, no response yet.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Aug 2019, 07:36Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply27 Aug 2019, 07:36
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
GH
George H's updateReviewer Update
28 Aug 2019, 16:29Good day
I had to phone today to find out what was going on with the delivery of the phone. Only to be told that "the system doesn't want to finalize the upgrade". This is a disgrace. Never have I felt so **** in my life. This kind of service is unacceptable. Now, the upgrade will be canceled, but takes up to 72 hours. Why am I affected negatively for something MTN'S system did? And all this, 13 days after I upgaded. I had to phone around and do the job of MTN to try and resolve this. I really would like to stay with MTN, but after this, I'm considering moving over to another service provider. I would like a resolution to this and a phone in my hand by the end of this week.
I had to phone today to find out what was going on with the delivery of the phone. Only to be told that "the system doesn't want to finalize the upgrade". This is a disgrace. Never have I felt so **** in my life. This kind of service is unacceptable. Now, the upgrade will be canceled, but takes up to 72 hours. Why am I affected negatively for something MTN'S system did? And all this, 13 days after I upgaded. I had to phone around and do the job of MTN to try and resolve this. I really would like to stay with MTN, but after this, I'm considering moving over to another service provider. I would like a resolution to this and a phone in my hand by the end of this week.
GH
George H's update28 Aug 2019, 16:29
Reviewer Update
Good day
I had to phone today to find out what was going on with the delivery of the phone. Only to be told that "the system doesn't want to finalize the upgrade". This is a disgrace. Never have I felt so **** in my life. This kind of service is unacceptable. Now, the upgrade will be canceled, but takes up to 72 hours. Why am I affected negatively for something MTN'S system did? And all this, 13 days after I upgaded. I had to phone around and do the job of MTN to try and resolve this. I really would like to stay with MTN, but after this, I'm considering moving over to another service provider. I would like a resolution to this and a phone in my hand by the end of this week.
I had to phone today to find out what was going on with the delivery of the phone. Only to be told that "the system doesn't want to finalize the upgrade". This is a disgrace. Never have I felt so **** in my life. This kind of service is unacceptable. Now, the upgrade will be canceled, but takes up to 72 hours. Why am I affected negatively for something MTN'S system did? And all this, 13 days after I upgaded. I had to phone around and do the job of MTN to try and resolve this. I really would like to stay with MTN, but after this, I'm considering moving over to another service provider. I would like a resolution to this and a phone in my hand by the end of this week.