POOR CONTRACT UPGRADE LEFT ME WITHOUT INSURANCE

I did a contract upgrade in October 2014 @ MTN V&A Waterfront and was assisted by Adiene Schritten, I filled out and signed all the forms including the insurance update of my new handset. Aidene Schirtten got me to fill out the incorrect form as he was out of the correct forms, but indicated on the from that this is an update of my current insurance contract and filled in the new handset details.<br> <br> 8 months later I submitted a claim as my phone screen fell and cracked. The claim was declined because my policy was not updated with my new handset. <br> <br> I explained that I signed an update form during my upgrade at an MTN service centre with an MTN consultant, even CC'd Aidene on the mail and mailed them the signed contract.Then MTN requested that I send them proof that the form was sent to them.<br> <br> Long and painful story cut short, after numerous number of calls to Aiden, Aiden's supervisor Shamegaa Kahn to inform MTN Insurance of what happened, no response was received.<br> <br> I then tried to update the info myself and was told by the Insurance that they don't insure handsets that are older than 3 months.<br> <br> All due to poor accountability from Mtn V&A Waterfront.<br> <br> I have since cancelled my policy.