POOR CONNECTION COVERAGE

<p>To whom it may concern,</p> <p>I live in Valhalla, Pretoria (Street code 137), and I have been battling with extremely poor network coverage this past two weeks.</p> <p>I have never received good connection while at me place of residence, but it has always been tolerable. This week especially it has been driving me up the walls. I find it totally unacceptable to have to wait for up to 10 minutes for my whatsapp to be able to connect. Then even worse having to switch flight mode on and off the whole time in order to try and establish a better connection.</p> <p>You guys boast to the world that you are a worth while cellular provider but this is not worth while service. I am a paying customer who , at the beginning of every month ensures that you have been payed without any delay, and this is the service you deliver to your customer ? This is not the kind of service I am paying for.</p> <p>I have attempted phoning your customer help line at least 9 times yesterday and never got through to a consultant. I mean seriously guys does it really take longer than 15 minutes to answer a call ?</p> <p>Do not respond to me with an excuse such as were I live is a problem area with regards to reception, as I have perfect connection on my tablet which makes use of a Vodacom sim. If they can deliver proper connection I expect the same from you. Why should it be necessary for me to have to share my network from the tablet to my phone just to be able to Whatsapp ? This is not acceptable.</p> <p>I have really had enough of this problem now and I expect a response today.</p>